Returns





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How do I return an item?

Return Policy

If it is desired to make a return, please email info@truhartusa.com with details and reason to request approval for the return. Upon approval, a return authorization (RA) number will be issued. Upon receipt of RA number, simply ship the package back to designated warehouse in original condition and in original packaging. Returns for refunds are subject to a restock fee of 20% or $15.00, whichever is greater. Restocking fees are not profit for us. They are to cover processing, overhead and manpower. International Customers: We not refund duties or taxes charged by your country for importation of foreign items. Returns for exchanges or refund will be allowed only within 14 calendar days of the receipt of your product(s). This will be verified through shipping (tracking number). Merchandise must be NEW, unused, and in original sellable condition. Merchandise showing signs of having been installed, modified, mounted, scratched, painted, or defaced will not be allowed. It's the responsibility of the customer/installer to verify the correct fitment and/or vehicle application before installation. Returns/exchanges must be sent prepaid and insured by the customer. An issued RMA number does not automatically imply a replacement or refund. All products will be inspected either by us before any refunds/exchanges are issued. Returned items must be sent back to us within 20 calender days from the time the RMA is issued. If the item returned to us is found in violation of the above conditions, it will be the responsibility of the customer to pay for the shipping of the returned item back to the customer should the claim be denied.

Refused Shipments
If a customer refuses a shipment, they will forfeit all shipping charges of the item to them times two. Once for the shipping to them, and once for the shipping charges we will be billed for the return of the package. The item will also be handled as a Return and will automatically be subject to a restocking fee per our discretion unless other arrangements have been made in advance. Unclaimed shipments and returned shipments due to nondelivery are also subject to these terms.